Openings for Navayuga Consultancy Services..
Role : French Service Desk Engineer
Exp : Min 1yr
Salary : As per the standard
Notice Period : Immediate
Location : Pondicherry
- The position of Service Desk Engineer assists end-users in identifying and solving complex problems related to computers, hardware, software and other related items via the telephone, email, chat and remote desktop support.
- Ability to provide technical support in English AND in French.
- Interface with end-users to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.
- Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
- Escalate problems and requests according to established procedures.
- Research end-user problems to determine root cause.
- Provide administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
- Maintain accountability and ownership of issue/ request tickets.
- Provide proactive end-user management notification of problems.
- Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
- Participate in training required to develop and maintain skills necessary to
- Maintain a high standard of business and ethical conduct with end-user, vendors and employees.
- Perform related duties assigned by management.
- Follow workplace operating and environmental, health and safety procedures and guidelines.
Minimum Education Requirements:
- High School Diploma or GED Equivalent (REQUIRED)
- A+ Hardware and Software Certifications (DESIRED)
- N+ (Network, Plus) (DESIRED)
- MCP Microsoft Certified Professional) (DESIRED)
- Minimum Work Experience Requirements # of months or years: 1 Year
- Industry background: Experience in providing technical services to support end users computer hardware & software needs. Demonstrated ability to work within a customer service environment.
Salary: Not Disclosed by Recruiter
Industry:Recruitment / Staffing
Role Category:After Sales Service & Repair
Employment Type:Full Time, Permanent
Navayuga Consultancy Service
Navayuga Consultancy Services