Openings For French Service Desk Engineer – Pondicherry

From 1 to 4 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Openings for Navayuga Consultancy Services..

Role : French Service Desk Engineer

Exp : Min 1yr

Salary : As per the standard

Notice Period : Immediate

Location : Pondicherry

Job Description:

  • The position of Service Desk Engineer assists end-users in identifying and solving complex problems related to computers, hardware, software and other related items via the telephone, email, chat and remote desktop support.

Essential Duties:

  • Ability to provide technical support in English AND in French.
  • Interface with end-users to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.
  • Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
  • Escalate problems and requests according to established procedures.
  • Research end-user problems to determine root cause.
  • Provide administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
  • Maintain accountability and ownership of issue/ request tickets.
  • Provide proactive end-user management notification of problems.
  • Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
  • Participate in training required to develop and maintain skills necessary to

support end-users.

Non-essential Duties:

  • Maintain a high standard of business and ethical conduct with end-user, vendors and employees.
  • Perform related duties assigned by management.
  • Follow workplace operating and environmental, health and safety procedures and guidelines.

Minimum Education Requirements:

  • High School Diploma or GED Equivalent (REQUIRED)
  • A+ Hardware and Software Certifications (DESIRED)
  • N+ (Network, Plus) (DESIRED)
  • MCP Microsoft Certified Professional) (DESIRED)
  • Minimum Work Experience Requirements # of months or years: 1 Year
  • Industry background: Experience in providing technical services to support end users computer hardware & software needs. Demonstrated ability to work within a customer service environment.


Role:Service Engineer

Salary: Not Disclosed by Recruiter

Industry:Recruitment / Staffing

Functional Area:Customer Success, Service & Operations

Role Category:After Sales Service & Repair

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Navayuga Consultancy Service

Navayuga Consultancy Services

Company Info
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Contact Company:Navayuga Consultancy Service

Website:http://jobs.navayuga-india.com