Immediate Openings For MNC – Portuguese / Spanish Language – Pune

From 0 to 2 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Greetings from Navayuga Consultancy Services..!!

Job Description and Skill Matrix

  • Should be B2 level certified (in respective language)
  • Any Graduates, fresher/relevant experience
  • 0-2 years of experience in Technical Support preferred
  • Role is providing technical support & troubleshooting for telecom customers
  • Work Location is Pune.

Skill Set:

  • Excellent communication skills in Portuguese/Spanish
  • Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets
  • Should be comfortable in taking inbound calls / making outbound calls. Calls may be required to interact with End customers/Technicians/Other teams
  • Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
  • Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
  • Ability to work effectively in a team environment and collaboratively with other departments
  • Ability to review and analyze customer needs and provide appropriate client options/solutions
  • Ability to manage a demanding workload

Technical Skill:

  • Basic computer knowledge

Mandatory:

  • Should be open to working in shifts (including night shifts) & 24*7 working environment.

Role:Technical Support - Voice / Blended

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Navayuga Consultancy Service

NAVAYUGA provides innovative recruitment and training solutions to the Information technology and general sectors with both permanent and contract staff and to create a partnership based relationship with our clients that foster long term business relationship that will provide customized staffing solutions that embrace their expectations culture and vision and talent need.
THIS IS WHAT WE ARE ALL ABOUT.
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Contact Company:Navayuga Consultancy Service

Website:http://jobs.navayuga-india.com/