Immediate Openings For French Voice Process- Hyderabad(Work in Office)

From 0 to 2 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Greetings from Navayuga Consultancy Services..!!
Role : Technical Support - French Process
Location:  Hyderabad
Exp: 0 - 2yrs
Shift : Canadian Shift
Notice Period: Immediate Joiner
Roles and responsibilities:
 Technical Support Representative:
1.    Support and troubleshoot IPTV (streaming video), Cable/DSL Internet and VoIP systems.
2.    Answer Incoming Calls and emails in a timely manner to help customers resolve their service related issues and document interactions accurately.
3.    Provide customer with the quickest method of resolving reported issues in a clear, concise and friendly manner.
4.    Use remote management systems where possible to help customers resolve reported issues.
5.   Develop a strong understanding of Company processes, products and services to help enhance customer experience.
6.   Communicate and coordinate with internal departments when necessary to help develop a cohesive team.
7.   Possess a strong service mind-set and professional demeanour to help understand customer issues or queries and provide resolutions while building the Company brand image with every interaction.

Role:Technical Support - Voice / Blended

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Navayuga Consultancy Service

NAVAYUGA provides innovative recruitment and training solutions to the Information technology and general sectors with both permanent and contract staff and to create a partnership based relationship with our clients that foster long term business relationship that will provide customized staffing solutions that embrace their expectations culture and vision and talent need.
THIS IS WHAT WE ARE ALL ABOUT.
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Contact Company:Navayuga Consultancy Service

Website:http://jobs.navayuga-india.com/