Immediate Openings For French Voice Process- Hyderabad(Work in Office)

From 0 to 2 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Greetings from Navayuga Consultancy Services..!!
Role : Technical Support - French Process
Location:  Hyderabad
Exp: 0 - 2yrs
Shift : Canadian Shift
Notice Period: Immediate Joiner
Roles and responsibilities:
 Technical Support Representative:
1.    Support and troubleshoot IPTV (streaming video), Cable/DSL Internet and VoIP systems.
2.    Answer Incoming Calls and emails in a timely manner to help customers resolve their service related issues and document interactions accurately.
3.    Provide customer with the quickest method of resolving reported issues in a clear, concise and friendly manner.
4.    Use remote management systems where possible to help customers resolve reported issues.
5.   Develop a strong understanding of Company processes, products and services to help enhance customer experience.
6.   Communicate and coordinate with internal departments when necessary to help develop a cohesive team.
7.   Possess a strong service mind-set and professional demeanour to help understand customer issues or queries and provide resolutions while building the Company brand image with every interaction.

Role:Technical Support - Voice / Blended

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile

Navayuga Consultancy Service

NAVAYUGA provides innovative recruitment and training solutions to the Information technology and general sectors with both permanent and contract staff and to create a partnership based relationship with our clients that foster long term business relationship that will provide customized staffing solutions that embrace their expectations culture and vision and talent need.
Company Info
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Contact Company:Navayuga Consultancy Service